Last updated 12/08/22

Thank you for your purchase and we hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange within the first 30 days. Outside of this, we offer a 24-month warranty on cables and headphones. Please see your signed and dated warranty card for its expiry date. Most of our products are made to order and take time and effort to make, we are keen to make sure you choose the correct item before you complete your purchase. If you have any pre-sales questions please email us at and we will endeavor to get back to you.

Please be aware we are only open Monday to Friday between the hours of 9 am to 4 pm GMT/BST.


All returns must be postmarked within 14 days of the date you receive the item. All returned items must be in new, unused condition.


To return an item, please place it securely in its original packaging. Please also include a copy of your original order and warranty card. Mail your return to the following address:

Custom Cans

Attn: Returns

[ Order Number ]

33 Rodney Road
GL50 1HX

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a tracked method to mail your return. We also ask you to email us the supplied tracking number so we can confirm it has been posted.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be refunded:

     1 – Personalised items, such as headphones which include logos, names, or unique designs

     2 – Made to order products that are not listed on the website

For defective or damaged products, please contact us at and we can arrange a repair or exchange. Headphones and cables have a 24-month warranty. Outside of this, we offer repairs on headphones and cables. Please contact us and we will be in touch with a preliminary repair quote.


If you have any questions concerning our return policy, please email us at: