Last updated 02/01/24
Thank you for your purchase! If you are not completely satisfied, you may return it to us for a refund or exchange within 30 days of receiving your order. Outside of this, we offer a 24-month warranty on cables and headphones. Please see your signed and dated warranty card for its expiry date. Most of our products are made to order and take time and effort to make. Therefore, we urge you to make sure you have chosen the correct item, before you complete your purchase. If you have any pre-sales questions, please email us at info@customcans.co.uk and we will endeavour to get back to you.
Please be aware, we are open Monday to Friday between the hours of 9 am to 4 pm GMT/BST.
RETURNS
All returns must be postmarked within 14 days of the date you received the item. All returned items must be in new, unused condition with the original packaging and all parts included. There is no need to return the free sweets, please eat them or discard them!
RETURN PROCESS
To return an item, please place it securely in its original packaging. Please also include a copy of your original order and warranty card.
Mail your return to the following address:
Custom Cans
Attn: Returns
[ Order Number ]
33 Rodney Road
Cheltenham
GL50 1HX
UK
Please note, you will be responsible for all return shipping charges (unless otherwise agreed). We strongly recommend that you use a tracked method to mail your return. We also ask you to email us the supplied tracking number so we can confirm it has been posted.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be refunded:
1 – Personalised items, such as headphones which include logos, names, or unique designs
2 – Made to order products that are not listed on the website
For defective or damaged products, please contact us at info@customcans.co.uk and we can arrange a repair or exchange. Headphones and cables have a 24-month warranty. Outside of this, we offer repairs on headphones and cables. Please contact us and we will be in touch with a preliminary repair quote.
QUESTIONS
If you have any questions concerning our return policy, please email us at: